What to do When a Hair Stylist Messes up

Finding a New Hair stylist is Not Always Your Best Option

Any hair salon, that wants to stay in business, will stand behind their work and will generally do what it takes to correct any errors or mistakes that they or a hairdresser may have made.

“don’t want to whine and think they just have to live with it”

But . . . do you trust them try to be able to resolve their screw up?

I see sometimes 35 women a week or more in my hair style classes. The atmosphere is one where they feel comfortable and non threatened in expressing their true feelings about experiences with their hairdressers. I now realize, that as a hairdresser, I was unaware of how many women, when faced with a screw up or an unhappy result from a salon visit, feel between a rock and a hard place as to how to handle it.

From these women’s stories, I break down their dilemmas into two categories; those who have lost trust and those who don’t want to whine and think they just have to live with it.

Have you lost trust in your hairdresser or hair colorists abilities? You need to make an important decision; do you stay or walk away? It will be to your advantage if you can work it out with a hairdresser you have built trust and a history with. Before just walking away, or just putting up with it, ask yourself this;

• Could the problem be because of a communication misunderstanding vs. a lack of ability or concern on your hairdresser’s part? If your problem comes from a communication mishap, by talking it out now, you have a good possibility of being able to resurrect the screw up. It is up to you to be assertive if you’re unhappy, to be clear and up front about your disappointments. Lots of women express that by being honest, they feel they will hurt their hairdresser’s feelings, so they say nothing, remain unhappy and sometimes walk away, only to have it happen with their next hairdresser as well. A good hairdresser have tougher skin than you may think, but they would want the chance to make it right, make you feel good about your look and keep you as a customer and friend. In short, if the hairdresser doesn’t know it’s broke, they can’t fix it.

• If you assess the “screw up” comes from incompetence on the hairdressers part, you have two choices. Leave or give the hair salon another shot. Contact the hair salon owner or manager, explain that you are not satisfied with the outcome and request a consultation to decide on a strategy to rectify the situation. Again, the hair salon owner wants to keep you as a satisfied customer and will work at getting things back on track for you. Rely on your gut instinct. It will tell you if the hair salon is reputable and worth giving another try or not.

Check out my article How to Find the Best Hair Salons.

For further discussion on hairdresser salon etiquette you might want to check out these other articles:

• Hair Salon Etiquette
• Get the Most from a Hair Salon Appointment
• You & Your Hairdresser
• Getting the Best From a Hair Stylist
• How to get the most from a hair stylist appointment
• Hairdresser Salon Etiquette Tips

Barb Quinn on Google+  

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