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Finding a New Hair Stylist is Not Always Your Best Option

Any hair salon, that wants to stay in business, will stand behind their work and will generally do what it takes to correct any errors or mistakes that they or a hair stylist may have made.

“don’t want to whine and think they just have to live with it”

But . . . do you trust them try to be able to resolve their screw up?

I see sometimes 35 women a week or more in my hair style classes. The atmosphere is one where they feel comfortable and non threatened in expressing their true feelings about experiences with their hair stylists. I now realize, that as a hair stylist, I was unaware of how many women, when faced with a screw up or an unhappy result from a salon visit, feel between a rock and a hard place as to how to handle it.

From these women’s stories, I break down their dilemmas into two categories; those who have lost trust and those who don’t want to whine and think they just have to live with it.

Have you lost trust in your stylist or hair colorists abilities? You need to make an important decision; do you stay or walk away? It will be to your advantage if you can work it out with a stylist you have built trust and a history with. Before just walking away, or just putting up with it, ask yourself this;

• Could the problem be because of a communication misunderstanding vs. a lack of ability or concern on your hair stylist’s part? If your problem comes from a communication mishap, by talking it out now, you have a good possibility of being able to resurrect the screw up. It is up to you to be assertive if you’re unhappy, to be clear and up front about your disappointments. Lots of women express that by being honest, they feel they will hurt their stylist’s feelings, so they say nothing, remain unhappy and sometimes walk away, only to have it happen with their next stylist as well. A good hair stylist have tougher skin than you may think, but they would want the chance to make it right, make you feel good about your look and keep you as a customer and friend. In short, if the stylist doesn’t know it’s broke, they can’t fix it.

• If you assess the “screw up” comes from incompetence on the stylists part, you have two choices. Leave or give the hair salon another shot. Contact the salon owner or manager, explain that you are not satisfied with the outcome and request a consultation to decide on a strategy to rectify the situation. Again, the salon owner wants to keep you as a satisfied customer and will work at getting things back on track for you. Rely on your gut instinct. It will tell you if the salon is reputable and worth giving another try or not.

Check out my article How to Find the Best Hair Salons.

Got a question, war story or comment about this topic? Click on the "Leave Your Comments" link at the very bottom of this article. Some of my best ideas for future articles come from reading reader comments. I'd love to hear from you!

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